Troubleshooting Tips
Ink Cartridges
Ink cartridge is leaking.
Some of our cartridges may have been overfilled by the factory. We suggest you open the cartridges at a sink or over your garbage can to avoid possible leaks from damaging your valuable items.
The internal pressure in the vacuum is not balanced. The cartridge should work fine anyway. Let the cartridge sit (printhead down) on a paper towel for a few minutes, then clean it up and install.
(For a high temperature area) When the cartridge is opened, the ink may be bubbling/dripping out of the cartridge if it has been in a high temperature environment for a long time. This is because the heat creates pressure within the sealed cartridge and that pressure blows the ink out when the cartridge is opened. Please try chilling the cartridge in the refrigerator (not freezer) for a couple hours before use.
Cartridge has a different shape The shape of our compatible cartridges may look a little different from OEM cartridges, but they are designed for use in your printer, and will fit.
My cartridge won't fit
Please make sure to remove the plastic protective case from the cartridge.
Low ink message showing at the printer
All of our cartridges are fully filled with ink. However, there are a small number of hp ink cartridges that may not have been reset fully during the remanufacturing process. Either bypass the low ink message or disable the ink level system on your printer. Although your printer will not track the ink levels, our cartridges will print fine from start to finish.
On certain Epson and Lexmark printers, if the printer is saying you cannot print due to low ink, please press and hold the "stop" or "cancel" button for 10 seconds. This will reset the counter and allow you to use the cartridges normally.
The print quality is not very good or the printout contains no ink Includes most Brother, Canon, Epson, and Xerox models.
Make sure that you have removed the foil or plastic strip covering the vent hole and the nozzle. (Usually a bright color, but sometimes clear.)
Make sure that the vent hole at the top of the cartridge and the nozzle are unblocked by any tape or plastic strip.
To ensure that the vent hole is unobstructed, use a paper clip or another small, pointed object to probe the vent for blockages.
Run the head cleaning cycle 2-3 times. Please make sure that the printer is set online (at the computer) and increase the darkness setting at the printer.
If the color is still off, please install a whole set of our cartridges at your printer. It is possible that the formula of our ink is different from that of your original compatible cartridge.
Note that Epson printers should be turned on and used at LEAST once a month, or preferably once a week. If the printer has not been used in over 5-6 months, Epson recommends that you replace the ink cartridges. Cheap toner cartridges can be found on V4ink website.
Ink cartridge is leaking.
Some of our cartridges may have been overfilled by the factory. We suggest you open the cartridges at a sink or over your garbage can to avoid possible leaks from damaging your valuable items.
The internal pressure in the vacuum is not balanced. The cartridge should work fine anyway. Let the cartridge sit (printhead down) on a paper towel for a few minutes, then clean it up and install.
(For a high temperature area) When the cartridge is opened, the ink may be bubbling/dripping out of the cartridge if it has been in a high temperature environment for a long time. This is because the heat creates pressure within the sealed cartridge and that pressure blows the ink out when the cartridge is opened. Please try chilling the cartridge in the refrigerator (not freezer) for a couple hours before use.
Cartridge has a different shape The shape of our compatible cartridges may look a little different from OEM cartridges, but they are designed for use in your printer, and will fit.
My cartridge won't fit
Please make sure to remove the plastic protective case from the cartridge.
Low ink message showing at the printer
All of our cartridges are fully filled with ink. However, there are a small number of hp ink cartridges that may not have been reset fully during the remanufacturing process. Either bypass the low ink message or disable the ink level system on your printer. Although your printer will not track the ink levels, our cartridges will print fine from start to finish.
On certain Epson and Lexmark printers, if the printer is saying you cannot print due to low ink, please press and hold the "stop" or "cancel" button for 10 seconds. This will reset the counter and allow you to use the cartridges normally.
The print quality is not very good or the printout contains no ink Includes most Brother, Canon, Epson, and Xerox models.
Make sure that you have removed the foil or plastic strip covering the vent hole and the nozzle. (Usually a bright color, but sometimes clear.)
Make sure that the vent hole at the top of the cartridge and the nozzle are unblocked by any tape or plastic strip.
To ensure that the vent hole is unobstructed, use a paper clip or another small, pointed object to probe the vent for blockages.
Run the head cleaning cycle 2-3 times. Please make sure that the printer is set online (at the computer) and increase the darkness setting at the printer.
If the color is still off, please install a whole set of our cartridges at your printer. It is possible that the formula of our ink is different from that of your original compatible cartridge.
Note that Epson printers should be turned on and used at LEAST once a month, or preferably once a week. If the printer has not been used in over 5-6 months, Epson recommends that you replace the ink cartridges. Cheap toner cartridges can be found on V4ink website.